2024 Lunch & Learns

You must first login to purchase this item.

This course contains the monthly Lunch & Learn trainings and presentations that have been presented in 2024 by the MDES training staff and outside organizations.

1 - Mississippi Deferred Compensation Plan

Complete
2 - Improving the MDES Customer's Experience: De-Escalation

Complete
3 - Effective Email Communication & Email Etiquette

Complete
4 - Improving the MDES Customer's Experience: 57 phrases to De-Escalate Angry Customers Part 1

Complete
5 - Improving the MDES Customer's Experience: 57 phrases to De-Escalate Angry Customers Part 2

Complete
6 - Improving the MDES Customer's Experience: Using 3 Closed Ended Questions

Complete

Progress