2024 Lunch & Learns

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This course contains the monthly Lunch & Learn trainings and presentations that have been presented in 2024 by the MDES training staff and outside organizations.

1 - Mississippi Deferred Compensation Plan

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2 - Improving the MDES Customer's Experience: De-Escalation

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3 - Effective Email Communication & Email Etiquette

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4 - Improving the MDES Customer's Experience: 57 phrases to De-Escalate Angry Customers Part 1

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5 - Improving the MDES Customer's Experience: 57 phrases to De-Escalate Angry Customers Part 2

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6 - Improving the MDES Customer's Experience: Using 3 Closed Ended Questions

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